FAQ

FAQ

After you place your order and go through checkout, the payment system will process your order. Then you will receive an e-mail to your provided e-mail address with a copy of your receipt. When CBD Delivery ATX puts together your order you will receive a text from the driver when your order has been picked up and on its way.

We pride ourselves with a same day delivery service for our CBD products. During business hours we will stop taking orders at 11 PM. If an order was placed by 11 PM it may arrive after midnight. That being said, our goal is to keep deliveries under 2 hours give or take, due to traffic.

Our location is cbddeliveryatx.com. Though, we do not have a physical retail shop right now, we are always open for phone and online ordering. Our central location is in the Arboretum, in Austin, Texas and our delivery area expands from there. We deliver to the Austin, Cedar Park and Leander areas. (Delivery fee Varies based on location)

We start doing deliveries at 9 AM and stop taking delivery orders at 11 PM. This does not mean you cannot order after hours though. If you are out of our shipping area your order will be shipped out that morning. Orders that are within our delivery area that are placed after 11 PM will be sent out when we open in the morning unless a time is stated in the notes otherwise.

The driver will start by texting you when they have picked up the order. When the driver arrives to your location that person will walk to your door, knock and wait for you to answer the door. The driver will then say your name and ask for your ID, wait for you to respond and then will say “thank you for ordering from us.” (or something very close to that)

**                                    COVID-19 Update                                         **

With recent events, after knocking on your door the driver will put the order in front of your door and back up as far as they can. Then they will still wait for you to answer the door and say your name to make sure we are at the right location. The driver will be wearing a mask. By using our site you have acknowledged that you are 21. Sorry for any inconvenience

The vehicle that the delivery driver is driving will not be marked.

Unfortunately all of our sales are final, since we are a delivery company our job is to deliver your CBD in a timely manner for your convenience. We are not medical professionals so any questions  about dosage should be directed to your doctor. However, we are here to help! We want all of our customers to be satisfied with their products. Please give us a call and we can try to work together to find a solution that meets your needs.

Yes, Section 11 of HB 1325 allows for existing retailers to possess, transport or sell consumable hemp products that become part of the retailers’ inventory prior to the effective date of DSHS rules resulting from HB 1325. The retailer must be licensed as currently required by law. Retailers selling consumable hemp products must ensure the product is safe for consumption by being free of heavy metals, pesticides, harmful microorganisms or residual solvents. Additionally, consumable hemp products sold must not contain more than 0.3 percent THC.

https://www.dshs.texas.gov/consumerprotection/hemp-program/default.aspx#retail

Currently, CBD is approved by the Food and Drug Administration (FDA) as a prescription drug. Per federal law, prescription drugs cannot be added to foods, cosmetics or dietary supplements.

Because the FDA also has authority to oversee food, cosmetics and dietary supplements, the FDA may take actions on its own relating to the ingredients in foods, drugs, cosmetics and dietary supplements.

 

https://www.dshs.texas.gov/consumerprotection/hemp-program/default.aspx#retail

CBD is currently available as an FDA-approved prescription drug. DSHS does not regulate an individual’s private possession or private use of any food, drug, cosmetic product or dietary supplement, and HB 1325 will not change those parameters. Questions regarding medicinal use of consumable hemp products (including CBD) should be directed to a physician.

 

https://www.dshs.texas.gov/consumerprotection/hemp-program/default.aspx#retail